HOW TO START A RETURN
Step 1. Contact us to initiate your return
Step 2. Return instructions will be replied onnce receive your request
Step 3. Ship your item to designated address and give us the documents related to the return following our return instructions
Step 4. Once the package is received, your return will be completed
RETURN & EXCHANGE CONDITIONS *
1. All return requests must be initiated within 30 days of the package delivery date.
2. All items must be returned in their original condition, with all tags and hygiene seals attached. Bikini sets must be returned with both top and bottom.
3. Accessories and beach towels cannot be returned or exchanged, unless there is a quality issue.
*Subject to our terms and condition
- Accessories and beach towels can be only exchanged if there is a quality issue.
- Items that have been worn, damaged, washed, are missing tags and/or hygiene seals, or altered in any way are not eligible for returns.
Refunds are issued to your original account or as a ELLESCHIC Cash Coupon**, which can be used as store credit.
|Refund method||Cash Coupon*||PayPal||Credit Card|
|TIME FRAME||INSTANT||3 Business Days||3-5 Business Days|
** Items purchased with ELLESCHIC Cash Coupon are final sale and cannot be returned or exchanged.
No, Gift Cards cannot be reloaded; used for payment outside of www.elleschic.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).
If you have any other questions, please contact our customer service team via the Contact Us page.
Email: [email protected]
Adress: Block 1, No. 159 ,ZhuangPai RoadRm401,NanJing,JiangSu,CN, 210000